Service Statement
Service Offerings
Drive Star operates its North American operations in three distinct market niches;
We provide full service Interstate & Intrastate as well as Inter-Provincial and Extra-Provincial.
We understand that each of our customers is unique and have varying levels of service
requirements depending on the individual piece of equipment or even the time of the month.
This service is offered to those customers who are faced with the most demanding service
requirements. When this service is selected, you can expect the vehicle to be picked up within
24 hours of the vehicles completion/readiness date.
When it’s just gotta get there call
Please Note: Expedited Service refers to response time to vehicle pick up and not delivery.
Delivery will be affected according to all D.O.T. operating constraints. Weather, traffic and
other acts beyond our control may affect delivery date and time. Dependent on the time of
day in which the order is received, we cannot guarantee 24 hours response time if the public
transportation is not available in the market.
This service is offered to those customers who are faced with less demanding service
requirements, however must still have their equipment picked up within a short period of time.
When this service is selected, you can expect the vehicle to be picked up within 5 days of
the vehicles completion/readiness date. This service is generally a less expensive option
than our expedited service; however, you will still receive the same level of attention and
care as you expect had you chosen option # 1.
When it’s gotta get there on time call 866-DRV-STAR.
Please Note: 5 Day Service refers to response time to vehicle pick up and not delivery. Delivery
will be affected according to all D.O.T. operating constraints. Weather, traffic and other acts beyond
our control may affect delivery date and time.
This service is offered to those customers who are more focused on cost than being able to
predict delivery. This level of service is generally chosen for stock units rather than sold units
for example. When this service is selected, you can expect the vehicle to be picked up within
10 days of the vehicles completion/readiness date. This service is generally the least expensive
option. When choosing Option # 3, you will continue to receive the same level of attention
and care as you could expect had you chosen option # 1 or # 2.
When cost is a concern, but professionalism is a priority, call
866-DRV-STAR.
Please Note: 10 Day Service refers to response time to vehicle pick up and not delivery.
Delivery will be affected according to all D.O.T. operating constraints. Weather, traffic and
other acts beyond our control may affect delivery date and time.
As our customers are our first priority we offer a full range of complimentary services over
and above our drive-a-way services.
These various services can be used in conjunction with your drive-a-way transfers or on a
stand alone basis. Please take time to review our various services as listed below. If you
have any questions related to these services or any of our offerings please contact our
customer service department at 866 – DRV – STAR
Drive Star has a mission, to be recognized internationally as a preferred supplier to corporate clients and
Original Equipment Manufacturers nationwide. As an industry leader, we will provide an unparalleled quality
of service encompassing all aspects of the specialized carrier markets.
Our Long Haul (C) service offering is made up of four niche market offerings;
Each of our terminals is responsible for sourcing customers in their geographic area offering all
three levels of service. However, the ultimate responsibility for long haul transfers rests with the
central operations group.
It is for this reason that we have developed three distinct service / pricing options for
single unit “OTR” drive-a-way;
Our Piggybacking, Boom Transfer and Tow-A-Way services are offered throughout North America.
We at Drive Star are one of only a very select few that can offer service point to point in both Canada
and the United States as well as offering services cross border.
866-DRV-STAR and request our expedited service.
Rates for our Piggybacking, Boom Transfers and Tow-A-Way can be obtained by contacting us
at 866 – DRV–STAR or by completing the quote form on this site.
If you wish to see our U.S. Terms and Conditions please click here....
If you wish to see our Schedule of Service Charges please click here....
After reviewing our service offerings, if you determine that you require other services please contact us to discuss.
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