Service Statement
Drive Star’s mission is to be recognized internationally as a preferred supplier to Commercial Companies and Original Equipment Manufacturers alike.
As an industry leader, we will provide an unparalleled quality of service encompassing all aspects of the specialized carrier markets.
Our Service Offerings are:
- Drive-A-Way
- Specialized Drive-A-Way
- Tow-A-Way
- Fleet Management
- Trade Show & Exhibit Services
- International Freight Forwarding
- Ro / Ro Services
- Rail Shipping & Coordination
Drive Star operates its North American Drive-A-Way & Tow-A-Way Operations in three distinct market niches:
Our Long Haul service offering is made up of five niche market offerings:
- Single Unit Drive-A-Way
- Over Dimensional & Specialized Drive-A-Way
- Piggyback/Decking
- Boom Transfers
- Tow-A-Way
We provide Drive-A-Way & Tow-A-Way Services Interstate & Intrastate as well as Inter-Provincial and Extra-Provincial.
- Our Local Truck Delivery Service is offered in those cities in which Drive Star has a terminal or satellite branch. We offer pickup and delivery for our local city customers as well as provide support services to our Central Operations group.
- Our Regional Truck Delivery Service is provided by our terminal, satellite and central operations groups. We offer pickup and delivery of trucks within a 300 mile radius of any terminal or satellite branch for our regional customer base as well as for our central operations group. We can also provide regional deliveries for our customers in those areas and cities where we do not have terminal or satellite operations at a different price point.
- Our Long Haul (or more commonly known as our “Highway”) Truck Delivery Service is handled through our Central Dispatch department available at 866 – DRV – STAR. We offer full service Single Unit Drive-A-Way and Piggybacking throughout North America.
Each of our terminals is responsible for sourcing customers in their geographic area offering all three levels of service. However, the ultimate responsibility for long haul transfers rests with the Central Operations group.
We understand that each of our customers is unique and that each customer may have their own service level requirements.
It is for this reason that we have developed four distinct service/pricing options for Single Unit “OTR” Drive-A-Way;
Expedited Service:
This service is offered to those
customers who are faced with the most demanding service requirements.
When this service is selected, you can expect the vehicle to be picked
up within 24 hours of the vehicle’s completion/readiness date. When
it’s just gotta get there sooner than later call 866-DRV-STAR and request
our expedited service.
Please Note: Expedited
Service refers to response time to vehicle pick up and not delivery.
Delivery will be effected according to all DoT operations.
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3 Day Service:
This service is offered to those
customers who are faced with less demanding service requirements,
however, must still have their equipment picked up within a short
period of time. When this service is selected, you can expect the
vehicle to be picked up within 3 days of the vehicles
completion/readiness date. This service is generally a less expensive
option than our expedited service with the same level of care and
attention as you would expect had you chosen our Expedited Service.
When it’s gotta get there on time call 866-DRV-STAR.
Please Note: 3 Day Service refers to response
time to vehicle pick up and not delivery. Delivery will be effected
according to all DoT operating constraints. Weather, traffic and
other acts beyond our control may affect delivery date and time.
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7 Day Service:
This service is offered to those
customers who are more focused on cost than being able to predict
delivery. When this service is selected, you can expect the vehicle
to be picked up within 7 days of the vehicles completion/readiness
date. This service is generally the least expensive option, however,
when choosing our “7 Day Service”, you will continue to receive the
same level of care and attention as you would expect from our other
services. When professionalism is a priority, call 866-DRV-STAR.
Please
Note: 7 Day Service refers to response time to vehicle pick
up and not delivery. Delivery will be effected according to all DoT
operating constraints. Weather, traffic and other acts beyond our
control may affect delivery date and time
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“Your Rate:”
This service is offered to those
customers who are solely focused on cost. When this service is selected,
the vehicle will be scheduled and picked up when it meets our operational
and network requirements. When choosing “Your Rate” you will continue
to receive the same level of care and attention as you would expect had
you chosen one of our other service levels.
When cost is the only
concern, but professionalism is a priority, call 866-DRV-STAR.
Please Note:“Your Rate” service does not
guarantee a response time to vehicle pick up. Delivery will be
effected according to all DoT operating constraints. Weather,
traffic and other acts beyond our control may affect delivery
date and time.
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Our Piggybacking, Boom Transfer and Tow-A-Way services are offered throughout North America. We at Drive Star are one of only a very select few that can offer service point to point in both Canada and the United States including cross border services.
Rates for our Piggybacking, Boom Transfers and Tow-A-Way can be obtained by contacting us at 866 – DRV – STAR or by completing the quote form on this site.
We also offer a full range of other services to complement our Drive – A – Way & Tow – A – Way offerings.
These various services can be used in conjunction with your Drive-A-Way transfers or on a stand-alone basis. Please take time to review our various services as listed below. If you have any questions related to these services or any of our offerings, please contact our customer service department at 866 – DRV – STAR.
- Preparation of Customs paperwork
- Preparation of Registered Importer paperwork
- Preparation of “R.I.V.” paperwork
- Preparation of various bonds including but not limited to, “In-Transit”, “T.I.B” and Transit Manifests.
- Truck & Trailer storage in those cities where we have terminals
- Truck & Trailer site inspections for rental returns or off lease vehicles
- Demonstrator relocation to and from customers’ locations or trade shows
- Vehicle demonstration and training programs
- Pre delivery washing and fuelling program
- Exhibitor staging and show cleaning services
- Pre-purchase condition reports & vehicle inspections
- Tow-A-Way Service for relocating trailers only via our “Power Only” Service, we can deliver your trailers throughout North America.
Click here to see our Transportation/Drive-A-Way/Tow-A-Way
Terms and Conditions and Schedule of Standard Charges…
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